Right of Withdrawal 

8.   Under current EU legislation, if the Customer is a consumer (i.e. a natural person who buys goods for purposes not related to his/her professional occupation) he/she has the right to withdraw from the purchase contract for any reason, without being required to give an explanation and without any penalty. An exception is made in the case of types of products for which this is explicitly excluded and without prejudice to what is stated in paragraph 18 below.

9.   The right of withdrawal can be exercised within 14 working days of receipt of the product in the following ways:

I) The customer is required to send a registered letter with return receipt, addressed to:

Zafferano Srl

Viale Dell'Industria, 26

31055 Quinto di Treviso (TV) - Italy

The notification can be sent, within the specified timeframe, by telegram or e-mail to the address: info@zafferanoeshop.it

II) The Customer Service will contact the Customer and communicate the Return Authorisation Number (RAN) by e-mail.

III) The Customer will indicate the RAN number on the return form received with the delivery documents.

The product must be returned within 10 working days of the date of receipt of the RAN. The refund of the price paid for the purchase of the product does not include shipping costs, which are borne entirely by the Customer who intends to withdraw from the purchase.

IMPORTANT: no goods will be accepted for return unless authorisation has been given by Zafferano Srl for their return.

10.   The right of withdrawal is still subject to the following conditions:

- The right of withdrawal applies to the product purchased in its entirety; withdrawal is not possible for only part of the purchased product (e.g. components, accessories, etc.);

- the purchased product must be intact and returned in its original packaging, with all its parts (including packaging and any documents and accessories: manuals, etc.). To limit any damage to the original packaging, we recommend, when possible, to put it in an additional box, to which the label bearing the RAN (Return Authorisation Number) must be affixed. In any case, labels or adhesive tapes should not be affixed directly to the original packaging of the product;

- in compliance with the law, the shipping costs for the return of the goods shall be borne by the Customer;

- the Customer is entirely responsible for the shipment of the goods until he/she has received acknowledgement of receipt from our warehouse;

- in the event of damage to the goods during transport, Zafferano Srl will inform the Customer of the occurrence (within 5 working days of receipt of the goods at its warehouses), allowing the Customer to file a prompt complaint against the chosen courier and obtain a refund to the value of the goods (if insured). In this case, the product will be made available to the Customer for its return while cancelling the request for withdrawal;

- Zafferano Srl will not be held liable in any way for damage or theft/loss of goods returned by uninsured shipments;

- upon its return, the product will be examined to assess any damage or tampering not resulting from transport. If the box and/or the original packaging are damaged, Zafferano Srl will retain a percentage of the refund due, not exceeding, however, 10% of that refund, as a contribution towards the costs of recovery.

11.   Except for any repair costs for damage caused to the original packaging, Zafferano Srl will refund the Customer the full amount already paid, within 30 days of receipt of the returned goods, by refunding the amount charged to the Credit Card or by Bank Transfer. In the latter case, the Customer will be responsible for promptly providing his/her bank details to obtain a refund (IBAN code of the current account of the holder of order confirmation).

12.   This right shall be totally forfeited if the essential condition of the integrity of the goods (packaging and/or its contents) is missing, in the cases in which Zafferano Srl ascertains

- the lack of the external packaging and/or the original internal packaging;

- the absence of the integral elements of the product (accessories, components, manuals, etc.);

- damage to the product for reasons other than transport.

In the event of forfeiture of the right of withdrawal, Zafferano Srl will communicate this by registered letter with return receipt; the product will remain at the Customer's disposal for a period of 30 (thirty) days from the date the registered letter was sent. After this date, the product will be eliminated without further notice.

Warranties

Any apparent imperfections, such as bubbles, are the result of work done by hand, and therefore the products are always different. They are distinctive features that attest to the quality and exclusivity of the product. Since the product is handmade, the weight, height and capacity of each individual piece may vary.

13.   All products sold by Zafferano Srl are covered by the 24-month warranty for defects of conformity. In order to benefit from assistance under warranty, the Customer must keep the delivery note attached to the goods or the sales document that will be sent to the Customer's e-mail address.

14.   The 24-month warranty applies to products with a defect of conformity, provided that the product is used correctly, in compliance with its intended use and with the provisions of the attached technical documents. This warranty is reserved for the private Consumer (a natural person who purchases goods for purposes not related to his/her professional occupation). In the event of a defect of conformity, Zafferano Srl will deal with re-establishing product conformity by replacing it or by terminating the contract, without any expenses for the Customer.

15.   In the event of DOA (Dead On Arrival: product not working/broken on delivery), the manufacturer will replace the product or refund the entire amount depending on product availability. The timeframe for product replacement or repair depends entirely upon the manufacturer's policies. In order to obtain a product replacement or a refund, the Customer is required to notify us by e-mail, no later than 8 calendar days from the actual delivery of the product, to the address: info@zafferanoeshop.it or write to Viale Dell'Industria, 26, 31055 Quinto di Treviso (TV) - Italy. This declaration must describe the problem, detailing the type of damage, the condition of the packaging and the order number (highlighted on the shipping bill). A photo of the damage must be added to the declaration and all the packaging (internal and external) in which the product was received must be kept. If notification is not received within the timeframe and in the manner described above, Zafferano Srl is entitled to decide not to proceed with a refund or replacement.

16.   In the event that, for whatever reason, Zafferano is not in a position to provide its Customer with a product under warranty (restored or replaced), Zafferano Srl will proceed, at its own discretion, with refunding the entire amount paid or its replacement with a product of equal or superior characteristics.

17.   No damages may be claimed from Zafferano Srl for any delays in replacing products.

18.   In circumstances where the application of warranties involves product replacement, the goods must be returned by the Customer in its original packaging, with all its parts (including packaging and any documents and additional items: manuals, accessories etc.). To limit any damage to the original packaging, we recommend, when possible, to put it inside an additional box. In any case, labels or adhesive tape should not be affixed directly to the original packaging of the product.

Privacy

19.   The Data Controller is Zafferano S.r.l. Viale Dell'Industria, 26 31055 Quinto di Treviso (TV) - Italy

Claims

20.   Any claims must be addressed to:

Zafferano Srl 

Viale Dell'Industria, 26

31055 Quinto di Treviso (TV) - Italy

For any information: E-mail: info@zafferanoeshop.it

Applicable Law

21.   The sales agreement between the Customer and Zafferano Srl is concluded in Italy and governed by Italian law. To resolve any civil and penal disputes arising from the termination of this online sales contract, if the Customer is a consumer, the court in the municipality where the Customer resides will have territorial jurisdiction: In all other cases, the Court of Treviso will have exclusive territorial jurisdiction.

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