Zafferano FAQ

Official contact

If you are a private individual or a company in the sector, please contact us at the addresses below:

You will be contacted by our Staff for all the information you need to proceed with your order and purchase with an invoice.

Contact us at the addresses below:

Please contact our Customer Service on +39 0422 470344 (from Tuesday - Friday - 9.30am - 1pm / 2.30pm - 6.30pm) or write to the address: info@zafferanoeshop.it

Please contact our Customer Service on +39 0422 470344 (from Tuesday to Friday at the same hours 9.30am-1pm / 2.30pm-6.30pm) or write to the address: fm@zafferanoitalia.com

Please contact our Customer Service on +39 0422 470344 (from Tuesday - Friday - 9.30am - 1pm / 2.30pm - 6.30pm) or write to the address: info@zafferanoeshop.it

Shipping and payment methods

We can only accept orders for delivery within the national territories specified in the options on the order form. We are entitled not to accept orders for delivery to islands and remote areas. Shipments to P.O. boxes are not accepted.

For further details, please refer to the this page: Shipping methods

You can pay by PayPal, Credit Card or Bank transfer.

For further details, please refer to the page: Payment methods

Yes, you can. We issue an invoice for the goods sent only when specifically requested by the Customer, before placing the order, to info@zafferanoeshop.it.

The invoice will be issued based on the information provided by the Customer at the time of ordering, which must include your company details, with the Tax Code, VAT number and Unique code.

No changes can be made after the invoice has been issued.

In other cases, the sale will be treated for fiscal purposes as a distance sale, in which case it is not mandatory to attach the sales receipt.

We will ship the products ordered by the Customer by Courier to the address provided by the Customer, approximately within 3 working days of the order being accepted. Delivery generally takes place within 4-5 working days. The timeframe given for the delivery of the goods is indicative. At certain times of the year, due to high demand, there might be slight delays in the shipment of orders.

The Courier is responsible for delivery.

We undertake to collect any reports of non-delivery or delayed delivery of products through our Customer Service and assist Customers in order to protect their rights as required by law. Unless explicitly specified by our Customer Service, delivery will be made at street level.

Upon delivery of the goods by the courier, you are required to check:

  • that the number of packages delivered matches the number specified on the transport document;
  • that the packaging is intact, not damaged or wet, or otherwise altered, including the sealing materials (adhesive tape or metal strapping).

Any damage to the packaging and/or to the product, or any mismatch in the number of packages or in the information, must be immediately reported by writing “ACCEPTED WITH RESERVATION” on the courier's delivery note.

Once the courier's delivery note has been signed, you will not be entitled to make any objection regarding the external characteristics of the delivered goods.

We carry out the shipment of the products ordered by the Customer, by Courier, to the address indicated by the same, approximately within 3 working days from the acceptance of the order. Delivery usually takes place within 4/5 working days. The delivery times are approximate.

Any problems regarding the physical integrity, correspondence or completeness of the products received must be reported, attaching photos of the packaging and the damaged goods within 8 days of delivery, by e-mail to the address: info@zafferanoeshop.it

In the event of failure to collect, within 5 working days, the goods stored at the Courier's warehouses due to the recurring failure to deliver to the address specified by the Customer at the time of ordering, the order will be automatically cancelled, in which case we will refund the amount received as payment, after deducting any costs for attempted and unsuccessful delivery.

As required by law, we accept the return of products, for a full refund, provided that they are new and unused, within 14 working days of receipt of the goods.

The refund of the price paid for the purchased product does not include shipping costs, which are the full responsibility of the Customer who wishes to withdraw from the purchase.

To return goods, please refer to the page on the website: Zafferano Shop rights of withdrawal and product warranty (zafferanoeshop.it)

In any case, you can contact our Customer Service on +39 0422 470344 (from Tuesday - Friday - 9.30am - 1pm / 2.30pm - 6.30pm) or write to the address: info@zafferanoeshop.it

Delivery is free:

  • in Italy for orders over €49.00;
  • in Europe (excluding Sweden and Finland, the islands of Greece, Spain and Croatia) for orders over €99.00.

Below these figures, delivery costs are €9.50 for Italy and €15.00 for Europe.

The cost of delivery to Sweden, Finland and Portugal is €25, to Greece and Ireland is €30. The cost of delivery to locations on the islands of Croatia and Spain is subject to verification.

For further details, please refer to the page: Shipments delivery.

We ship ONLY AND EXCLUSIVELY to the following foreign countries: Germany, Austria, Belgium, Spain, Finland, France, Greece, Luxembourg, Netherlands, Poland, Portugal, Czech Republic, Sweden, Denmark, Ireland, Romania, Slovakia, Croatia, Estonia, Latvia, Lithuania, Hungary, Slovenia.

Technical specifications, product care and maintenance

It can be recharged by placing the lamp on the charging base (like a cordless phone) supplied with the lamp.

It can be recharged by connecting a cable to the USB-type C port at the top of the lamp. The charging cable is supplied with the lamp. A dual-port charging plug, available as an accessory, can be ordered separately from the product using the appropriate code.

It can be recharged by contact or by using a special cable with a 3.5/1.3 connector. A contact charging base and charger, available as accessories, can be ordered separately from the product using the appropriate code.

You can recharge the lamp while it is still emitting light, but we recommend recharging it when the battery has a residual autonomy of approximately 20-30%: in this way, the charging cycles are always complete. The models in the Sister Light and Pencil collections have control electronics that use a visual signal to indicate when it is time to recharge the product. 
This function allows for optimised recharging and preserving batteries in the best possible way. The remaining collections are to be recharged when the light emitted is dim or inadequate. 
Recharging a lamp at 0% or 100% battery power may, in the long term, damage the cells and therefore require premature replacement of the battery pack.

The models of Poldina / Poldina Reverso / Pina / Swap / Push-up / Home / Dama / Sister Light / Pencil collections, have an electronic control system that monitors the remaining autonomy and ensures a constant luminous flux until the battery runs out.

Recharging is therefore optimized and always properly done.The models of Ofelia / Olivia / Olimpia collections do not indicate when it is the correct time for recharging.

However, the lamp must be recharged after 6-8 hours of use or when, set at 100% luminous flux, the light fades on its own.

We recommend disconnecting the lamp from the power supply when the LED is green, indicating that it is fully charged. However, the lamp can remain connected to the power cable even if the light turns green. When the battery is charged, the power supply is automatically cut off. If the lamp is switched on, the "current coming in through the power cable" powers the light source "directly" without using the batteries.

The batteries last about 9 hours at maximum power, and recharge in 6 hours.

The standard battery life is approximately 450 recharges. Battery life may be reduced by certain factors such as:

  • Incorrect recharging mode (the lamp must be recharged when it is flat: about 10% of its residual autonomy);
  • long periods of standing without being used;
  • When left standing on a live charging base even if the lamp is recharged;
  • When non-original accessories are used for recharging;
  • When the product is exposed to very high or very low temperatures.

When the lamps no longer recharge or their autonomy after recharging is much reduced, the batteries must be replaced. To replace the battery, please watch the tutorial on the Zafferano YouTube channel. The lamp is protected by a warranty, in accordance with the law; the warranty does not cover the batteries.
You can buy a new battery from the retailer where you bought your portable lamp, or on our e-shop.

You can buy a replacement stem and base for Poldina on our e-shop, here.

At the same time, you need to send an e-mail to info@zafferanoeshop.it, specifying the order number and the 8-digit product code located under the base of the lamp.

It depends on the model. Portable lamps emit a light beam ranging from 144-150 lm to 1700 lm. The larger the lamp, the more intense its luminous flux. The Poldina Pro lamp emits a luminous flux of 188 lm. Table, wall, peg and pendant lamps cover the lower range (from 144-150 lm to 270 lm); floor lamps range from 370-400 lm to 510 lm; the Pencil collection ranges from 530 lm to 1700 lm. Data on light emission can be found on the technical data sheet, which can be downloaded from the website page for each model.

Both lamps are suitable. Poldina Pro Mini is lower (30 cm) and has a colour temperature of 2700 K. It is slightly more neutral than Poldina Pro, which is higher (38 cm) and has a colour temperature of 3000 K (both emit a warm light). Poldina Mini is perceptibly more compact, but it is a matter of personal taste with regard to which size lamp you like best.